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School of Outbound · Course 06

Handling replies at volume

What to do when replies arrive faster than you can read them: triage, routing, and the replies that deserve a breakup.

Advanced5 lectures45 min1 lab
  1. 01Triage ten replies in two minutes
  2. 02Route a reply to the right owner
  3. 03Write a breakup email that gets answered

Syllabus

6 items · 45 min of lectures, 15 min of labs
  1. 1Five kinds of reply9 min
  2. 2Routing rules that hold up10 min
  3. 3Not now is not no8 min
  4. 4The breakup email9 min
  5. 5Unsubscribe means stop, everywhere9 min
  6. 6Lab: triage 10 replies15 min

Taught by

Lecturer nameOutbound lead · Workloom
Lecturer nameGuest · Head of SDR